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• Cancel at least 2 hours before your pickup window 
• Late cancellations or no-shows are subjected to the no show policy including suspensions of service. See Rider’s Guide for additional details. 

A no-show occurs when:

• The vehicle arrives, but you are not present or ready within 5 minutes
• You cancel too late (within 2 hours of the pickup window) or decline at the door 

Frequent no-shows can...

Yes. You can request reasonable modifications if needed due to your disability, as long as they don’t:

• Change the nature of the service 
• Create safety risks 
• Cause undue administrative costs or burden 

You’ll receive:

• A paratransit non photo Id card. To obtain a photo ID card, mail us a passport size photo of yourself to Paratransit at 3331 N. First Street, San Jose, Ca 95134
• A welcome packet with VTA...

Eligibility is based on your functional ability to use bus or light rail, not age, income, or ability to drive.
Having a disability alone does not automatically qualify you—you must demonstrate that...

Customers may bring up to three (3) grocery bags or the equivalent onboard a paratransit vehicle. Customers must be able to control the packages that they bring with them aboard a paratransit vehicle...

Under Fares, Payment and Client Accounts

Sign the form and submit required documentation to submit your request electronically.  Once received, our team will process your closure and follow up if we...

Drivers can enter and exit the 237 Express Lanes anywhere, except where there are double white lines.

Southbound on I-880

When driving southbound on I-880, you may enter the Express Lane in Milpitas...

Yes! VTA Paratransit does have a mobile app where you can Book & Cancel Rides, Track Your Ride in Real Time, Manage Your Account Balance and View Upcoming & Past Trips. 

iOS & Android 

App Name...

VTA to Levi's - Simple as 1-2-3

1. Find where to board

2. Plan your schedule

3. Buy your ticket

Full details on the VTA Levi’s® page