We're here to keep Santa Clara County moving. There are multiple ways to contact VTA depending on your needs, how can we help?
Feedback
We welcome any ideas, suggestions and comments that you have regarding VTA's services and programs. Please send us your feedback.
Report A Maintenance Issue
We encourage your feedback regarding bus stop or station maintenance issues.
Please let us know if you notice anything that needs repair, cleaning, or improvement so we can address it promptly.
Subscribe to Updates
Subscribe to updates about VTA service, projects, programs, governance and general news.
VTA Main Line
Customer Service Agents are available at 408-321-2300 from 6:00 am to 7:00 pm from Monday to Friday and Saturday from 7:30 am to 4:00 pm to assist you with trip planning, capture your comments and provide information about VTA programs and services.
Automated transit information is available 24 hours.
- Toll Areas (650 and South County) (800) 894-9908
- Hearing Impaired (TTY only) (408) 321-2330
- Fax: (408) 955-0892
Closed Sundays, Labor Day, July 4, Memorial Day, Thanksgiving, Christmas and New Years Day
Safety and Security
Safety and security are very important at VTA, and we continually strive to find easy-to-use tools and technologies to make our transit system safe for all passengers.
VTAlerts allows you to report the following:
| Unattended bag or package | Suspicious activity | Robbery or theft |
| Medical emergency | Human Trafficking | Crime in progress |
| Safety concern | Vandalism | Assault or Fight |
Together, we can make VTA Bus and Light Rail safer and more comfortable for all.
Text or Call
(408) 610-4110 to report a problem. (press to call or hold down to choose text option on your phone.)
Report a Problem Online
VTA OFFICES
River Oaks Headquarters
3331 North First Street and River Oaks (Bldg. B - Lobby)
Hours: Monday - Friday 8:30 am to 4 pm
- Purchase Clipper Products
- Pick up maps and schedules
- Apply for a Regional Transit Connection Discount Card
- Tokens
Closed Saturday, Sunday, and major holidays (Martin Luther King, Memorial Day, Juneteenth, July 4, Labor Day, Veteran's Day, Thanksgiving (and Friday After), Christmas and New Years Day)
Downtown Customer Service Center
2 North Market Street San Jose, CA 95113
Monday - Friday 9 am to 6 pm
- Purchase Clipper Products
- Inquire about Lost & Found items
- Pick up maps and schedules
- Apply for a Regional Transit Connection Discount Card
Closed Saturday, Sunday, Labor Day, July 4, Memorial Day, Thanksgiving, Christmas and New Years Day.
Public Records Request
To request for public records information, please use the electronic Public Records Request form. You may also contact VTA through:
Mail or In Person
Office of the Board Secretary
3331 N. First Street
San Jose, CA 95134
(408) 321-5680
board.secretary@vta.org
Lost and Found
If you have lost an item please call 408-321-2300 (option 6) to check if your item has been turned in and find out how to claim it.
Newsroom
Visit our Newsroom page for Media inquiries.